E-Commerce & Instagram Stores

For e-commerce founders, marketing managers, and customer support leads, speed isn’t just a KPI — it’s the difference between a sale and a lost customer.

Shoppers today expect instant answers. A message like: “Do you have this in size M?” or “Do you ship to London?” can make or break a purchase decision. When replies lag, buyers simply move on — often to a competitor with faster support.

During product launches, campaigns, or holiday sales, inboxes overflow. Support teams can’t keep up, leaving frustrated customers and wasted ad spend from untended inquiries. Meanwhile, cart abandonment rates climb, as shoppers who pause checkout never receive timely reminders or personalized nudges to complete their purchase.