Potential clients reach out with urgent legal needs: “I need advice on a contract dispute.” If the firm responds hours later, the client often goes elsewhere. Manual intake—collecting case details, documents, and scheduling through endless emails—drains billable time and staff energy. Missed follow-ups mean valuable matters slip away simply because no one checked back in time. With up to 40% of law firm leads going unanswered and 35-50% of legal consumers choosing the first responsive attorney, the opportunity cost is enormous.